Frequently asked questions

Most tours are book now, pay later, so you reserve your spot and settle up securely before or on the day of the tour. We accept major cards through secure, encrypted servers.

Yes. We use secure servers and keep our software up to date so any data you share is protected, used only for your transaction, and never resold.

Cancellations are 100% refundable with at least 48 hours notice. Within 48 hours we will always try to reschedule you to another date or tour where possible.

Yes. Depending on the tour and the size of your group we can usually work out a better rate. Contact us directly with your numbers and we will put together a quote.

Most tours are priced per person. A few, such as private fishing charters, are priced per boat. Rack rates are shown before Costa Rica's 13% VAT, and each tour page lists what is included.

Please arrive 15 to 30 minutes early so we can check you in and confirm everyone is accounted for. The same applies if you are catching the shuttle from your hotel in Jacó or Manuel Antonio.

Yes. Round-trip hotel pickup is included on most tours departing from Manuel Antonio and Jacó, and on our San José day trips. Your confirmation lists your pickup time and place.

It varies by tour, so check the What to bring section on each tour page. In general: sun protection, a hat, insect repellent, a camera, and for water or active tours a change of clothes.

Light, comfortable clothing works for most tours. Bring closed shoes for hikes, horseback riding and rafting, and quick-dry clothes plus a towel for any water activity.

Tours generally run rain or shine, since a passing shower is part of the tropics and often brings out the wildlife. If weather makes a tour unsafe we will reschedule you or arrange a refund.

Many are. Each tour page lists a difficulty level so you can match it to your group. Wildlife boat tours, the national park, and our farm and cooking experiences are especially family friendly.

Yes. Tucanes has run tours in the Central Pacific since 1992 with certified, professional naturalist guides who speak both English and Spanish.

Yes. Most of our tours can be run privately for just your group, and some experiences such as birding and the Boruca cultural visit are private by design. Contact us for private rates.

Snacks and, on full-day tours, lunch are included where noted on each tour page. Our meals are mostly vegetarian and some are vegan. Tell our team about any dietary needs ahead of time.

We are based in Manuel Antonio and Quepos and run tours across the Central Pacific, including Jacó, Uvita and day trips from San José.

Yes. We run private shuttles between San José, Jacó and Manuel Antonio, and can arrange transfers to other destinations. Ask us for a quote with your route and dates.

Absolutely. Guests often combine the Manuel Antonio National Park tour with our Local Flavor cooking experience and a horseback ride to waterfalls. Tell us how many days you have and we will build the plan.

No. All of our guides are bilingual, and we communicate with guests in English and Spanish before and during every tour.

Message us on WhatsApp at +506 8655-3434 or email info@tucanestours.com. Tell us your dates, where you are staying and what you would like to see, and we will tailor the perfect itinerary.